Refunds & cancellations

One-time purchases

If something you bought does not work as described, for example the result is unusable because of a fault on our side or you were charged twice, email us within 14 days of the purchase. We will fix the problem or refund you in full.

Subscriptions

• Cancel at any time using the link in your receipt email, in your account where the product has one, or by emailing support@pebblebit.com.
• You keep access until the end of the period you have paid for. We do not charge you again.
• We do not refund the unused part of a period, except where the law requires it or we discontinue the product.
• Forgot to cancel? If you write to us within 7 days of a renewal and have not used the product since, we refund that renewal.

EU and UK right of withdrawal

Consumers in the EU and the UK also have the statutory right of withdrawal described in our terms of service. This refund policy adds to that right and never replaces it.

How to ask for a refund

Email support@pebblebit.com with the email address you used at checkout, the product, the date of purchase and a sentence about what went wrong. We reply within two business days. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank.

Before you dispute a charge

Please contact us before opening a dispute with your bank. We can usually solve the problem the same day, while a bank dispute takes weeks.

Product-specific policies

If a product’s website offers a more generous refund policy, that policy applies to that product.